Introduction

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and exgo88 ("Platform", "we", "us") regarding the use of the website, mobile application, and all services provided under the exgo88.net domain.

Exgo88 is an online wagering platform operating in compliance with international regulations and standards set by the relevant licensing authorities. We provide a wide range of entertainment services including slot games, Live Casino, sports betting, online poker, and more to our registered members throughout Malaysia.

This document should be read together with Privacy Policy and Responsible Gaming Policy exgo88, all of which together form the entire agreement between you and us.

User Eligibility

To use exgo88 services, you must meet all of the following eligibility requirements:

  • Be at least 18 years old or the legal gambling age applicable in your jurisdiction of residence, whichever is higher.
  • Having full legal capacity to enter into binding agreements under the laws applicable to you.
  • Not a resident or citizen of any jurisdiction where online gambling is strictly prohibited by local law.
  • Not currently on the self-exclusion list of any recognized responsible gaming program.
  • Registering under your own name and not on behalf of any third party.
Warning: exgo88 takes the protection of minors very seriously. Should we find that a user is under 18 years of age, the account in question will be terminated immediately and all funds involved will be settled in accordance with established procedures.

Account Registration

3.1 Registration Information

When registering an exgo88 account, you are required to provide truthful, accurate, current, and complete information. Required information includes your full name, phone number, email address, and any other details requested during the registration process. You are responsible for keeping your personal information up to date should any changes occur.

3.2 One Account Per User

Each user is only permitted to hold one (1) registered account on the exgo88 platform. Multiple account registrations by the same individual — whether using the same name, IP address, device, or banking details — are strictly prohibited. Violations of this rule may result in the termination of all associated accounts and forfeiture of remaining funds.

3.3 Login Security

You are solely responsible for maintaining the confidentiality of your username and account password. exgo88 recommends using a strong password and not sharing your login credentials with any other party. Two-factor authentication (2FA) is available and strongly encouraged for an additional layer of security.

Deposits and Withdrawals

4.1 Payment Methods

Exgo88 supports a variety of safe and convenient payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and Visa and Mastercard credit/debit cards. All transactions are processed through a payment gateway protected by 256-bit SSL encryption.

4.2 Deposit Terms

  • The minimum deposit amount is as stated on the deposit page at the time of the transaction.
  • The name of the bank account or e-wallet owner must match the name of the registered exgo88 account.
  • Third-party deposits are not accepted and will be returned.
  • Exgo88 does not charge any processing fees for standard deposits.

4.3 Withdrawal Terms

  • Withdrawals may only be made to a bank account or e-wallet registered under the same name as the exgo88 account.
  • KYC (Know Your Customer) verification is required before the first withdrawal or for withdrawals exceeding the set limit. Required documents include a national ID and proof of address.
  • Minimum and maximum withdrawal limits are subject to the account tier and chosen withdrawal method.
  • Withdrawals are typically processed within 15 minutes to 1 hour on business days.
  • Withdrawals delayed due to incomplete KYC verification are beyond exgo88's control.
Method Deposit Time Withdrawal Time Fee
DuitNow / FPX Immediately 15 min – 1 hour None
Touch 'n Go eWallet Immediately 15 min – 1 hour None
Boost Immediately 15 min – 2 hours None
GrabPay Immediately 15 min – 2 hours None
Visa / Mastercard Immediately 1 – 3 business days Subject to the card issuer

Bonuses and Promotions

5.1 General Bonus Terms

Exgo88 offers a variety of bonuses and promotions to its members. All bonuses are subject to specific wagering requirements for each promotion. These requirements are clearly stated on the respective promotions page and must be fulfilled before any bonus funds or wins arising from those bonuses can be converted to withdrawable balance.

5.2 Bonus Abuse

Exgo88 employs a sophisticated detection system to identify bonus abuse. Activities considered bonus abuse include repeated wagering across multiple accounts, arbitrage betting to fulfill wagering requirements, and any other method that does not align with the spirit of the promotion. exgo88 reserves the right to void bonuses and associated wins if abuse is confirmed.

5.3 Bonus Restrictions

  • A member is eligible for the welcome bonus once only.
  • Bonuses cannot be transferred between accounts.
  • Exgo88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
  • In the event of a conflict between a translated version and the original version of the promotional terms, the original version (Bahasa Melayu) shall prevail.

Game Rules

All games on the exgo88 platform are powered by software from licensed, independently audited third-party providers. Game outcomes are determined by a Random Number Generator (RNG) that has been certified by internationally recognised independent testing bodies.

  • Each game has its own rules and payout rate (RTP), which can be reviewed on the respective game information page.
  • Game results are final and cannot be disputed unless there is substantial evidence of a technical failure.
  • In the event of a technical disruption during a game session, exgo88 will resolve the situation based on the transaction records stored in our system.
  • Bets placed during a technical disruption will be settled based on a fair and transparent outcome in accordance with established procedures.
RTP Information: The return-to-player (RTP) rate for all slot games at exgo88 ranges from 92% to 98%, depending on the provider and game title. Detailed RTP information is available on each game's page.

Prohibited Activities

The following activities are strictly prohibited on the exgo88 platform and may result in immediate account termination, forfeiture of funds, and legal action:

  • Fraud and Forgery: Providing false information during registration or the KYC process, including the use of forged identification documents.
  • Money Laundering: Using the exgo88 platform for any money laundering activities or financing of illegal activities.
  • Use of Bots and Automated Software: Using any automated software, bots, scripts, or other technical tools to interact with the exgo88 platform in order to gain an unfair advantage.
  • Collusion: Colluding with other players to manipulate game outcomes, particularly in games such as online poker.
  • Hacking and Intrusion: Any attempt to hack, intrude upon, or disrupt the systems, servers, or infrastructure of exgo88.
  • Duplicate Accounts: Holding more than one registered account on the exgo88 platform.
Serious Warning: exgo88 cooperates fully with the relevant authorities in any investigation related to financial crime. All transaction records and account activity are retained and may be submitted to the authorities when required under applicable law.

Account Closure and Suspension

8.1 Closure by User

You may close your exgo88 account at any time by contacting our customer support team. Before closure, ensure all eligible balances have been withdrawn. Any bonus balance that has not met the wagering requirements will be forfeited upon account closure.

8.2 Closure by exgo88

Exgo88 reserves the right to suspend or close a user account without prior notice under the following circumstances:

  • Violation of any term in this Terms and Conditions document.
  • Confirmed fraudulent activity or platform abuse.
  • Request from relevant authorities for legal or regulatory reasons.
  • The user has enrolled in a self-exclusion programme.
  • Accounts that have been inactive beyond the designated period.

Liability Limit

Exgo88 shall not be liable under any circumstances for any indirect, consequential, special, or punitive losses or damages arising from or in connection with the use of our platform, including but not limited to:

  • Financial losses resulting from wagering outcomes.
  • Service disruptions due to scheduled or unscheduled system maintenance.
  • Technical failures beyond the reasonable control of exgo88.
  • Unauthorized third-party access to your account resulting from your own negligence.

Exgo88's maximum liability to any user under any circumstances shall not exceed the total net deposits made by that user in the 30 days preceding the relevant claim.

Amendment of Terms and Conditions

Exgo88 reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. Users will be notified of any material changes via a notice on the website or by email at least seven (7) days before such amendments take effect.

Continued use of the exgo88 platform after the effective date of any amendment will be deemed as your acceptance of the revised terms. If you do not agree with the amendments, you must cease using the platform and close your account before the amendment takes effect.

Laws and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws applicable under exgo88's operating licence. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through the arbitration process stipulated by exgo88's licensing authority.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or inconsistent with applicable law, that provision shall be deemed severed from the agreement as a whole, and the remaining provisions shall continue in full force and effect.

Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, the exgo88 team is ready to assist you. You may contact us via:

  • Live Chat: Available 24/7 directly from the exgo88 website or app.
  • Support Email: [email protected]
  • Telegram: Reach our support agents via the official exgo88 Telegram channel.

The exgo88 customer support team operates 24 hours a day, 7 days a week and will endeavour to respond to all enquiries as promptly as possible.