1. Introduction

Exgo88 ("we", "Platform") values the privacy of every user who registers and uses our services. This Privacy Policy ("Policy") clearly and transparently describes how we collect, store, process, use, and protect your personal information when you interact with the exgo88 platform at exgo88.net or through our mobile app.

As an online betting platform operating in Malaysia, we understand how sensitive users' financial and personal information is. That is why we built a robust data protection system from the ground up — not merely to meet legal requirements, but because we genuinely value the trust you place in us.

This policy should be read together with Terms and Conditions and Responsible Gaming Policy exgo88. In the event of any conflict, this Privacy Policy shall apply to matters relating to personal information.

2. Information We Collect

2.1 Information You Provide Directly

When registering an account or using exgo88 services, we collect information you provide directly, including:

  • Personal Identification: Full name, date of birth, identity card number (MyKad) or passport.
  • Contact Information: Email address, mobile phone number, and residential address.
  • Financial Information: Bank account number, account holder name, and e-wallet details (such as Touch 'n Go eWallet, Boost, GrabPay) for deposit and withdrawal purposes.
  • KYC Verification Documents: A copy of your identification card, a selfie with your ID document, and proof of address (such as a utility bill or bank statement).
  • Profile Information: Preferred username, password (stored in encrypted form), and language preference.

2.2 Information Collected Automatically

When you use the exgo88 platform, our systems automatically record certain technical information to ensure security and the best possible user experience:

  • Device Information: Device type, operating system, phone model and unique device identifier.
  • Network Information: IP address, web browser type, internet service provider (ISP), and estimated geographic location.
  • Activity Data: Game history, wagering records, login and logout session times, and general usage patterns.
  • Cookie Data: Session data and user preferences stored via web browser cookies.
Data Category Example Information Primary Purpose
Personal Identification Name, IC, date of birth Identity verification & KYC
Contact Email, phone, address Communication & account verification
Finance Bank account no., e-wallet Deposit & withdrawal processing
Technical IP address, browser type Security & fraud prevention
Platform Activity Game history, wagering records Responsible gaming & support

3. How We Use Your Information

Exgo88 uses collected information solely for legitimate and necessary purposes to operate our services effectively. The following are the primary purposes for which your data is used:

  • Account Management: Creating, verifying, and maintaining your user account on the exgo88 platform.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
  • Identity Verification (KYC): Meeting regulatory requirements and preventing fraud, money laundering, and unauthorized access.
  • Customer Support: Resolving inquiries, complaints, and technical support requests more efficiently.
  • Service Enhancement: Analyzing usage patterns to improve the platform, streamline the user interface, and update game offerings.
  • Platform Security: Identifying and preventing fraudulent activity, bot usage, system manipulation, and cybersecurity threats.
  • Marketing Communications: Sending promotions, exclusive offers, and updates on new games — only if you have agreed to receive such communications.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
exgo88 Guarantee: We do not use your data for any purpose other than those stated above. Any new use of data not listed here will require your explicit consent beforehand.

4. Data Sharing and Disclosure

4.1 Trusted Service Partners

In certain circumstances, exgo88 may share your information with carefully selected third parties to help us deliver our services. All such partners are bound by strict confidentiality agreements and are only permitted to use your data for the stated purposes. These partner categories include:

  • Licensed payment gateway providers and financial transaction processors.
  • Third-party game software providers that contribute game content to the exgo88 platform.
  • Recognized KYC and identity verification service providers.
  • Cloud service providers that store data in secure, certified environments.
  • Cybersecurity firms that help us monitor and protect the platform against threats.

4.2 Disclosure to Authorities

Exgo88 may disclose user information to government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or in cases of financial crime investigation. In such situations, we will endeavour to notify you in advance where permitted by law.

4.3 What We Will Not Do

Exgo88 strictly will not sell, rent, exchange, or disclose your personal information to advertisers, data brokers, or any third party for commercial marketing purposes without your explicit prior consent.

5. Data Security

Exgo88 invests seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:

  • 256-bit SSL/TLS Encryption for all data transmitted between your browser and the exgo88 servers.
  • Data-at-rest encryption for all sensitive information stored in our databases.
  • Two-Factor Authentication (2FA) available to all user accounts as an additional layer of security.
  • Data segregation between development, testing, and production environments.
  • Role-based access control — only authorised personnel may access user data, and every access is logged.
  • Regular penetration testing (penetration testing) by independent security experts to identify and close system vulnerabilities.
  • 24/7 threat monitoring by automated intrusion detection and prevention systems (IDS/IPS).
Shared Responsibility: While exgo88 implements comprehensive security measures, the security of your account also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and enable 2FA for maximum protection.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

The exgo88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Preference Cookies: Storing your preferences such as language, theme, and display settings for a more personalized experience.
  • Analytics Cookies: Collecting information on how you use the platform to help us understand and improve our services. This data is collected in aggregate form and does not identify you individually.
  • Performance Cookies: Helping us monitor platform performance and quickly identify technical issues.

6.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the exgo88 platform and your gaming experience.

7. User Rights

As an exgo88 user, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

🔍
Right of Access

Request a copy of all personal data we hold about you.

✏️
Right to Rectification

Correct any inaccurate or incomplete information in your records.

🗑️
Right to Erasure

Request deletion of your data, subject to legal requirements.

🔒
Right to Restriction

Restrict the processing of your data in certain situations.

📤
Right to Portability

Receive your data in a structured, machine-readable format.

🚫
Right to Object

Object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the exgo88 privacy team via Live Chat or our support email. We will process your request within 30 business days. Please note that some data deletion requests may not be fully processed if exgo88 still has a legal obligation to retain the data in question.

8. Data Retention Period

Exgo88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our data retention guidelines are as follows:

  • Active Account Data: For as long as your account remains active on the exgo88 platform.
  • KYC and Identity Verification Data: Minimum 5 years after account closure, in line with anti-money laundering legal requirements.
  • Financial Transaction Records: Minimum 7 years for audit and regulatory compliance purposes.
  • Security Logs: Up to 2 years to assist with security incident investigations.
  • Support Communication Data: Up to 3 years after case resolution.

Upon expiry of the retention period, your data will be securely deleted or anonymised using industry-standard methods.

9. Links to Third-Party Websites

The exgo88 platform may contain links or references to third-party websites, including game providers and payment partners. This Privacy Policy applies solely to the exgo88 platform. exgo88 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. The presence of third-party links on our platform does not mean exgo88 endorses or is responsible for their content or privacy practices.

10. Child Protection

Exgo88 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that information from a minor has been collected without our knowledge, we will promptly take steps to delete that information and close the relevant account.

If you are a parent or guardian and have reason to believe that your underage child has registered on our platform, please contact us immediately through the exgo88 customer support channels.

11. Amendments to the Privacy Policy

Exgo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant amendments, we will:

  • Displaying a clear notice on the exgo88.net homepage at least 7 days before any amendment takes effect.
  • Sending notification emails to all registered members with a valid email address.
  • Updating the "Last Updated" date at the top of this document.

Continued use of the exgo88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree, you may close your account before the amendment takes effect.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how exgo88 handles your personal information, our team is ready to assist through the following channels:

  • Live Chat: Available 24/7 directly from the exgo88 website or app — the fastest way to get an immediate response.
  • Privacy Email: [email protected] — for privacy enquiries and data access requests.
  • General Support Email: [email protected] — for general enquiries regarding your account and services.

The exgo88 privacy team is committed to responding to all privacy-related inquiries within 3 business days. For more complex data access or deletion requests, we will provide a status update within 7 business days.